If you sell items offline or online, you will likely find yourself in situations where customers need to return purchased products. This can happen for different reasons, including defective or damaged items, wrong item purchases, customers deciding they no longer want the product, or failing to meet customers’ expectations. Regardless of the situation that leads to […]
Have you ever wondered why the top dogs in your industry have more customers than you? Or what they are doing right to retain their first-time customers. It is simple. They understand one of the most powerful principles in the business world — prioritizing holiday order fulfillment and overall customer satisfaction. In the business world, customer satisfaction […]
There are several shipping pricing methods for e-commerce businesses–each with its strengths and weaknesses. Pros and Cons of Flat-Rate Shipping Method Flat-rate shipping is a pricing method where the shipping fee depends on the size of the box or envelope rather than the item’s dimensional weight. Pros of Flat-Rate Shipping Cons of Flat-rate Shipping Pros […]
Setting the appropriate shipping and handling fee for your business is a delicate matter. Set it too high, and your customers will be abandoning their carts at an alarming rate; set it too low, and your bottom line will take a hit. What You Need to Know About Shipping and Handling Shipping and handling is […]
It is at least five times more expensive to acquire a new customer than to retain an existing one. Therefore, investing in customer loyalty is one of the best decisions a company can make as a loyal customer is a business’s most valuable asset. What are Customer Loyalty Programs? A customer loyalty program is a […]
Shipping services have become a mainstay in many countries across the globe — and Canada is no exception. As a matter of fact, the e-commerce industry in Canada is fast-growing, boasting a revenue of $35.5 billion in 2021. This makes Canada the 10th most influential e-commerce market across the globe. And it won’t be changing anytime soon, […]
Returns are inevitable in e-commerce. Although research proves that a lenient return policy can positively impact buying decisions, it also opens up a business to return fraud. This article discusses how small businesses can protect themselves against fraudulent returns without pushing away honest customers. The Rising Risks of Return Fraud The rise in e-commerce following […]
The 2022 holiday shipping season is quickly approaching. Read on to discover all you need to know to prepare adequately for this season. What is Considered the Holiday Shipping Season? The holiday shipping season, or peak shipping season, is a period within the year, specifically the fourth quarter of the year (Q4 or from October […]
The holiday shopping season (Black Friday and Cyber Monday) is upon us. That means one thing — it is time to create a massive sale-pulling plan for your small business. It is no secret that the year’s highest sales happen on these two days. Therefore, you can end the year on a high note by getting […]
Sometimes, unprepared vendors can experience noticeable effects of insufficient capacity on their businesses. However, several popular techniques will help you avoid harmful outcomes.